The 7 Dimensions: At a Glance

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    Dimension 1: The Quality of the Initial Investigation

    Members of your claims staff are the first line of defense in your subrogation recovery efforts.

    We examine their methods of reporting a new loss, their liability investigation and assessment capabilities, and their damages evaluation and support.

    For more details and best practices, click here.

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    Dimension 2: Systems Support

    If your systems are set up to handle claims, but not subrogation routing, your company is overlooking a potential profit center.

    In systems support, we evaluate your number of internal systems, workflows, reporting capabilities and the availability of IT resources to fulfill system requests.

    For more details and best practices, click here.

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    Dimension 3: Documentation

    Simple mistakes in documentation can result in missed opportunities.

    We test the thoroughness of your documentation and its ability to support liability and damage assessments, the quality and timeliness of file notes entry, and the thoroughness and ease with which knowledge can be transferred from claims to subrogation.

    For more details and best practices, click here.

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    Dimension 4: Claim Handling Velocity

    Handling a claim quickly and efficiently can mean the difference between keeping and losing a customer.

    We assess the aged pending status of claims, your company’s awareness of statue sensitive claim handling, the file tempo of claim handling and the time it takes for your staff to notify the responsible party of the claim.

    For more details and best practices, click here.

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    Dimension 5: Organizational Structure

    Streamlined company processes, well-trained employees and adherence to best practices can help your company reach its subrogation potential.

    We gauge your company’s established chain of command, current subrogation system, quality of employee training and timelines for subrogation claims.

    For more details and best practices, click here.

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    Dimension 6: Recovery Results

    Measuring your company’s recovery results against industry benchmarks to evaluate your success.

    We rate the amount of money your company has recovered through adjusters and subrogation staff, the cost of collection per dollar of recovery and the length of each report-to-recovery cycle.

    For more details and best practices, click here.

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    Dimension 7: Management Controls

    Company management plays a crucial role in efficient claims handling & subrogation results.

    We analyze the quality of your company’s review programs and arbitration contentions, performance management and missed subrogation opportunities program.

    For more details and best practices, click here.

The Praxis 7 Dimensions is more than just an overview of your subrogation capabilities. Your current infrastructure will be examined meticulously to evaluate the quality of your initial investigation (by claims staff), your in-place systems support, the quality of documentation, the speed at which your company handles claims, your organizational structure, the success of your recovery against industry benchmarks and your management controls.

Click here for a complete overview of the Praxis 7 Dimensions »